All refunds within 30 days of purchase will be for the purchase price + applicable taxes and will be refunded in the original payment method. Authorized refunds must be accompanied by the original store receipt or a Pioneer Family Pools gift card will be issued in the amount of the lowest sale price. Damaged, opened, clearance, or floor model items will be reviewed upon arrival to confirm if a refund is warranted.
All goods must be returned within 30 days of the sales transaction and are subject to pre-approval and pre-authorization at Pioneer Family Pools' sole discretion. Pioneer Family Pools grants no rights to returns, and all sales are final; however, Pioneer Family Pools may, in its sole discretion, agree to a return, which must be pre-authorized and pre-approved.
Automatic pool cleaners have a return policy within 14 days from purchase. After 14 days, automatic pool cleaners must be processed under the manufacturer's warranty policy.
Patio furniture can be returned in original packaging and within 14 days of purchase. Any patio furniture that requires a pickup from the customer's home will be subject to a restocking fee. The furniture must be verified before a refund is authorized.
Pools, hot tubs, swim spas, saunas, and custom liners are not eligible for returns. These products are covered under their respective manufacturer warranties. If a product is defective, the issue will be assessed, and repairs or replacements will be facilitated through the warranty process.
All custom and special-order items, including but not limited to hot tub covers, safety covers, lock-in covers, and any made-to-order or customized products, are final sale and cannot be returned.
The following items cannot be returned:
If a product is defective, we will work with the manufacturer to process a warranty claim as per their policy. Customers should contact their local store for assistance with initiating a warranty claim.
Effective February 2025